SetTop Box Return & Repair Program （Online Demo）

Network

INDSERVE national network

IT options

Web based WMS Online inventory

• visibility Multiple stock locations
• Parts level management
• Management reporting

Order system

• Customer orders
• Repair cycle management
• KPI reporting

Service Quality

• Summary product reliability statistics
• Engineering and cycle time review

Inventory Management

• On line visibility by locations, part numbers, inventory status

RMA Processing & Defect Reporting

• Operating unit database maintenance
• RMA verification
• Engineering statistics